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Patrick Abbott’s training session was instrumental in implementing our Service and Selling Strategy. Our team was diverse in age, experience and skill. We needed someone with a fresh outlook on service and selling not just a run of the mill training officer.

The store team felt invigorated after the training session as Patrick had a unique way of delivering a message and getting an outcome from the participants .

His experience in communications is an integral part of his skill in working with people and in ensuring that the participants in his training session interact.

As a result of his training our customer service score improved as well as the morale in the store.

As a previous store manager of the Myer Fremantle store I felt his skill was invaluable and subsequently recommended Patrick to the flagship store where it continued to have successful results in customer service due to his training.

I now run my own Family Law firm and I regularly consult Patrick when it comes to communication and getting the best out of my team.

Richard Mathias

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Australia Phone: +61(3) 0487 418 680